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Some frequently asked questions below. If you’re still unsure, then just give us a ring or drop us an email.

  • What are check in and check out times?

    You’re welcome to check in from 3pm – if you arrive in the city earlier and need us to store some luggage we’re happy to oblige. Check out is normally 11am.

  • Is the hotel dog-friendly?

    We have 3 dog-friendly rooms in the hotel and 2 in our sister property The Lodge and each of these provides a cosy bed for your four legged friend to sleep on. Whilst we do not permit dogs into our restaurant they are very welcome in our bar area. 

    To book a dog-friendly room please call us on 01454 201090.

  • Is there a car park?

    Yes we have a car park with 240 space and charges apply, free of charge at the weekends. We offer a discounted rate of £3.00 per night for overnight guests.

  • Do you have electric vehicle chargers?

    Yes, we have a number of E. On electric vehicle chargers in our car park. To operate the Electric Charging point please download the E. On Charge App and follow the instructions. Alternatively use the Pay as you Go shown on the charge point. For the courtesy of other guests please remove your car from the bay once fully charged.

    Operating Instructions

  • What family facilities are there?

    We have family rooms that can take up to 2 adults and 3 children and do have some interconnecting rooms too.

  • Do you cater for special diets?

    Yes – we have a team of talented in house chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us.

  • Conferences & Meetings - Terms & Conditions

    Please read this document in conjunction with the meetings and event contract issued by Aztec Hotel & Spa.

  • What are your opening times?

    Our opening times are 6:00 - 23:59