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How to make the most of your time in the spa

Whether it's your first time with us, or if you're wondering how to make the most of your spa day, we've put together this guide to make sure you have the best experience with us.

Before you book, think about how much time you have to spend with us. To get the most out of your visit, allow 15 minutes to arrive and change before your treatment and then at least 15 minutes afterwards to relax. Once you know how much time you have, the only other information we need to make your booking is whether you are looking for relaxation, to feel re-energised or simply for pure indulgence. We have something to suit every mood.

Making Your Booking
It’s best to book as far in advance as you can, especially for weekend treatments as these are our most popular times. Credit card details and pre-payments may be requested.

Your Consultation
An online consultation form may be sent on booking, we do advise to fill this in prior to arrival. Upon arrival you will change into your robe and slippers, your therapist will identify the right treatment for you, ask you questions about your lifestyle, stress levels, skin problems and treatments that you have had in the past.

Relaxation and Post Treatment
Your therapist will give you any specific advice after your treatment, and also on carrying on the good work back at home. Do take time out to relax after your treatment, as this will ensure you get the maximum benefit from the oils. Each relaxation area has loungers, magazine QR codes and complimentary beverages for you to enjoy.

Different terms and conditions will apply to groups of five or more and these will be confirmed to you at the time of your enquiry.

Health Conditions
Kindly advise us in advance if you have any health conditions, allergies or injuries that could affect your treatment choice. If you are on any medication, ongoing consultation or your medical history has changed following a previous visit, please make us aware.

We have specifically designed treatments which provide you with the peace of mind that your treatment is perfect for you.

Spa Etiquette
To ensure that our guests are able to relax and enjoy the tranquil and peaceful surroundings, please refrain from using your mobile phone. If you are visiting as a group, please be mindful of other guests.

Spa Attire
If you are using the gym or pool as part of your time in the spa, please remember to bring the appropriate footwear, clothing and swim wear to make the most of your visit. Robes and slippers are provided, however if you are staying in the hotel you may wish to arrive in your bedroom robe to help with your continued relaxation.

To help us and as a courtesy to other guests, please let us know as soon as you need to cancel a booking.

  • Full pre-payment is taken at the time of booking for all treatments and spa days.
  • A full 100% cancellation charge will be incurred for any treatments or spa days cancelled with less than 48 hours notice.

Brochure Accuracy
Although every effort has been made to ensure all rates and information in this brochure are accurate at time of going to print in September 2021, we cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured in this brochure should we find such alterations necessary.

Book direct to support our family business

Not only do we guarantee you the best rate, and give you complimentary access to our spa and gym for booking direct, you'll also be supporting a family business with over 200 years of heritage.